Shipping Policy

Last Updated: September 28, 2026

We work to process and deliver your automatic self-cleaning cat litter box and related pet products as quickly and safely as possible.

This Shipping Policy explains our processing times, estimated delivery times, tracking, and what to do if there is an issue with your shipment.

Order Processing

Orders are generally processed within 2–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Once your order has shipped, tracking information will be provided when available.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery is generally:

3–8 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If expedited or special shipping options are available, any additional charges will also be shown at checkout.

Order Tracking

Once your order has shipped, you will receive tracking information when available.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

If you have questions about your shipment, please contact:

support@PETPIOVT.SHOP

Please include your order number and tracking number, if available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your name, street address, apartment or unit number, city, state, ZIP/postal code, and phone number before completing your order.

If you notice an address error after ordering, please contact us as soon as possible at:

support@PETPIOVT.SHOP

Once an order has been processed or shipped, we may no longer be able to change or redirect the delivery address.

P.O. Box Addresses

Because automatic litter boxes are relatively large packages, some shipping carriers may be unable to deliver to P.O. Box addresses.

We recommend providing a valid physical street address when ordering an automatic litter box.

If the carrier cannot deliver to your P.O. Box, we may contact you to request a street address before shipping your order.

Delivery Delays

Occasional delivery delays may occur due to carrier operations, severe weather, holidays, peak shipping periods, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period, please contact support@PETPIOVT.SHOP and we will assist you.

Package Shows Delivered but Cannot Be Found

If tracking shows that your package has been delivered but you cannot locate it, please check around your property, including your porch, garage, patio, side or back entrance, and other secure delivery locations.

We also recommend checking with household members or neighbors and contacting the shipping carrier directly. The carrier may be able to confirm the exact delivery location or contact the delivery driver.

If the package still cannot be located, please contact us with your order number and tracking number.

Lost or Misdelivered Packages

If your package appears to be lost or delivered to the wrong location, please contact the shipping carrier first and ask them to investigate.

If the carrier confirms that the package was lost or misdelivered and cannot be recovered, please contact:

support@PETPIOVT.SHOP

We will review the situation and provide an appropriate resolution, which may include a replacement shipment where appropriate.

Damaged or Incorrect Orders

If your automatic litter box arrives damaged, defective, or different from what you ordered, please contact:

support@PETPIOVT.SHOP

Please provide your order number and, where possible, photos or videos showing the product and packaging.

Depending on the situation, we may provide replacement parts, a replacement product, a refund, or another appropriate solution.

Returns

Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

Before returning any product, please contact:

support@PETPIOVT.SHOP

We will provide the correct return instructions and return address.

Please do not send a return to the address shown on the original package unless our customer service team specifically instructs you to do so.

Contact Us

For questions about shipping, tracking, delivery, or your order, please contact:

Email: support@PETPIOVT.SHOP

When contacting us about an existing order, please include your order number and tracking number, if available.