Return & Refund Policy

Last Updated: September 28, 2026

We want you to feel confident when purchasing our automatic self-cleaning cat litter boxes and related pet products. If you are not satisfied with your purchase, we offer a 30-day return policy.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Contact us within 30 days of delivery.
• Provide your order number and reason for the return.
• Return the product with its major components and accessories.
• The product must not be intentionally damaged or improperly modified.

If an automatic litter box has been used, please thoroughly clean it and remove all litter, pet waste, hair, and debris before returning it.

Return Shipping

For standard customer-initiated returns, the customer is responsible for one return shipping cost only. We do not charge an additional return handling fee for eligible returns.

Before returning any product, please contact:

support@PETPIOVT.SHOP

We will provide the correct return instructions and return address.

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us at support@PETPIOVT.SHOP with your order number and photos or videos showing the issue.

Depending on the situation, we may provide troubleshooting assistance, replacement parts, a replacement product, or a refund.

If the issue is confirmed to be caused by a product defect, shipping damage, or an error on our part, you will not be responsible for the applicable return shipping cost.

Refunds

Once your eligible return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to your original payment method.

After we process your refund, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. You may request an eligible return after receiving the product.

Contact Us

For returns, refunds, damaged products, or other after-sales support, please contact:

Email: support@PETPIOVT.SHOP