Privacy Policy

Last Updated: September 28, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, purchase our automatic self-cleaning cat litter boxes and related pet products, or contact us.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Customer service communications
• Return, refund, and warranty information
• Device, browser, IP address, and website usage information

Payment information may be securely processed by our ecommerce platform and payment providers. We generally do not directly store complete credit or debit card numbers.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Send order and tracking updates
• Provide customer service and product support
• Process returns and refunds
• Prevent fraud and protect our website
• Improve our products and shopping experience
• Comply with applicable legal requirements
• Send marketing communications where permitted

Cookies

Our website may use cookies and similar technologies to operate the website, maintain your shopping cart, remember preferences, understand website usage, prevent fraud, and measure advertising performance.

You may be able to manage cookies through your browser settings or any cookie preference tools available on our website.

How We Share Information

We may share necessary information with trusted service providers that help us operate our online store, including:

• Ecommerce platform providers
• Payment processors
• Shipping carriers
• Warehouses and fulfillment partners
• Customer service providers
• Analytics and advertising providers
• Fraud prevention and security providers

For example, your name, shipping address, phone number, and order information may be provided to our fulfillment and shipping partners so they can deliver your order.

We may also disclose information when required by applicable law.

Shopify and Payment Services

Our online store may use Shopify and third-party payment providers to provide checkout, payment processing, order management, fraud prevention, and other ecommerce services.

These providers may process personal information in accordance with their own applicable privacy practices.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe option included in the email.

Even if you unsubscribe from marketing communications, we may still send necessary messages relating to your orders, payments, shipping, returns, refunds, or customer service requests.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights to access, correct, delete, or obtain a copy of certain personal information.

You may also have rights to opt out of certain marketing, targeted advertising, sale, or sharing of personal information where applicable.

To submit a privacy request, please contact:

support@PETPIOVT.SHOP

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website and products are intended for adults purchasing household and pet products and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The latest version will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Email: support@PETPIOVT.SHOP