Contact Information

If you have questions about your order, our automatic self-cleaning cat litter boxes, shipping, returns, refunds, or product support, our customer service team is here to help.

Customer Support

Email: support@PETPIOVT.SHOP

You can contact us for assistance with:

• Order questions
• Shipping and tracking
• Delivery issues
• Returns and refunds
• Product questions
• Automatic litter box troubleshooting
• Damaged or defective products
• Missing or incorrect items
• After-sales support

For order-related questions, please include your order number so we can assist you more efficiently.

If you are experiencing a product issue, photos or videos showing the problem may help us provide a faster solution.

Returns & Refunds

We accept eligible return requests within 30 days of delivery in accordance with our Return & Refund Policy.

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

Before returning any product, please contact:

support@PETPIOVT.SHOP

We will provide the correct return instructions and return address.

Please do not send a return to the address shown on the original package unless our customer service team specifically instructs you to do so.

Shipping & Delivery Support

If you have questions about your shipment, please contact us with your order number and tracking number, if available.

If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier first. They may be able to confirm the exact delivery location or contact the delivery driver.

If the package still cannot be located, please contact our customer service team for further assistance.

Contact Us

For orders, shipping, returns, refunds, product questions, or after-sales support, please contact:

Email: support@PETPIOVT.SHOP